Using the Telephone Corporate

Duration:3 Mins

All videos can be customised to suit your requirements.

SKU: 68c Categories: Office / Corporate, Telephone Skills

$95.00

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From $295.00

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Available in eLearning (SCORM) format.

Description:

What is the initial contact your customer or client has with your company? If your business is like most others, it's a telephone call. Your customer's or client's experience from that initial contact will largely determine the result - make or break.

"You never get a second chance to make a good first impression!"

This Using the Telephone training video features:

The importance of our voice image we send when on the phone.
Tips for making that great first impression.
How to build rapport with your caller content is also included in this Using the Telephone training video.

Privacy Rights

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In order to provide our products and services to you we may need to collect personal information. We will always respect your right to privacy by protecting such personal information.

Channel 1 Creative Media operates a full service video production house.

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Respond to your product, service or information request Identify products and services that may benefit you Administer, manage and co-ordinate your production Facilitate our legal and compliance obligations Recruit employees and contractors

Unless you request us not to do so, your personal information may be accessed and used by Channel 1 Creative Media to:

Market our products and services to you

Develop an understanding of the products and services you may be interested in learning about, or obtaining from us

Undertake market research

Monitor customer satisfaction

Managing our internal operations and administrative functions

Channel 1 Creative Media may disclose your personal information as necessary: On a confidential basis to third parties when we contract out certain services such as cameramen, production managers, directors, sound & audio crew and other specialist service providers to our industry. We require that organisations outside our company who handle or obtain personal information as service providers to us acknowledge the confidentiality of this information, undertake to respect any individual’s right of privacy and comply with the National Privacy Principles and this Privacy Statement. We also require that these organisations use this information only for our purposes and otherwise follow our reasonable directions with respect to this information.

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Channel 1 Creative Media does not collect sensitive information such as a person’s racial or ethnic origin, religion, membership of political or trade union movement, sexual preference or activities, criminal record or state of health and medical history.

Channel 1 Creative Media ensures reasonable steps are in place to make sure that the personal information that it collects, uses or discloses is accurate, complete and up to date and that adequate security exists to protect personal information from misuse and loss, and any unauthorised access, modification, or disclosure.

Channel 1 Creative Media will provide access upon request to an individual whose personal information is kept.

The Privacy Amendment (e Sector) Act 2000 was passed by the Federal Government to control the collection and use of personal information gathered by companies in the private sector. Further information on the Act may be found by visiting www.privacy.gov.au.

Using the Telephone Corporate

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Privacy Rights

Collection Of Personal Information