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Hold the Line Please

4 Mins
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SKU: 78e Categories: ,
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DVD
Training video supplied on a DVD disc, with trainer support notes PDF .

$95.00

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Online Video Licence
Training video supplied in digital video format (mp4), with trainer support notes PDF .
From $145.00
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Video eLearning Licence
Supplied in a self-paced, video based eLearning format (SCORM). Course includes video content and assessment.
From $295.00
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Description:

As a customer, one of the most frustrating aspects of a phone call can be when you are placed "on hold".

It's during these times that the caller feels like they have lost complete control of the call and when seconds can seem like an eternity

These moments can greatly impact on the impression an organisation leaves with a caller.

This training program lists the prerequisites when putting callers on hold and how to better improve the impression your initial point of contact can leave with your callers.

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    Video Production Melbourne

    Over 30 Years of high quality video production

    DVD Enquiry

    This training video can be supplied on a DVD disc for playback on a DVD player. If there are trainer support notes supplied, these get supplied on a CD.

    To order a DVD copy of this training program, simply fill in and submit the form below, and we’ll be in touch shortly to process your order.

    Please note, there are copyright restrictions with the DVD format, where the video content must not be copied or pulled from the disc. So for online training, we highly recommend our online digital video licence instead, which will provide you with the appropriate format and the flexibility for delivery.

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      The Consultation
      The Script
      Instructional Design
      The Graphics
      Video Production Melbourne

      Over 30 Years of high quality video production

      Online Video Licence Enquiry

      With an online video licence, you will receive the training video in a digital format (eg. mp4) for online application – upload to your organisation’s intranet, LMS or online platform.

      The licence is a “one-off” investment, and is based on the number of staff accessing the content online, and the number of titles purchased.

      Alternatively, we can host the video and supply access via a link (annual streaming licence), where the video will stream directly to your computer, or online platform.

      Simply enter your details below with some information regarding use of the video, and we’ll be in touch shortly.

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        The Consultation
        The Script
        Instructional Design
        The Graphics
        Video Production Melbourne

        Over 30 Years of high quality video production

        Video ELearning Licence Enquiry

        With a Video eLearning licence, you’ll receive this training program in a format for easy upload to your learning management system (SCORM, Tin Can API), online training platform, or web server.

        The licence is a “one-off” investment, and is based on the number of staff accessing the course online, and the number of titles purchased.

        Simply enter your details below with some information regarding use of the training package, and we’ll be in touch shortly.

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          Privacy Rights

          Channel 1 Creative Media is legally bound by the Commonwealth Privacy Act 1988 and the National Privacy Principles.

          In order to provide our products and services to you we may need to collect personal information. We will always respect your right to privacy by protecting such personal information.

          Channel 1 Creative Media operates a full service video production house.

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          We only collect personal information as necessary to provide our business services to you. Collection of personal information will be fair, lawful and not intrusive. Channel 1 Creative Media may use your personal information to:

          Respond to your product, service or information request Identify products and services that may benefit you Administer, manage and co-ordinate your production Facilitate our legal and compliance obligations Recruit employees and contractors

          Unless you request us not to do so, your personal information may be accessed and used by Channel 1 Creative Media to:

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          Channel 1 Creative Media may disclose your personal information as necessary: On a confidential basis to third parties when we contract out certain services such as cameramen, production managers, directors, sound & audio crew and other specialist service providers to our industry. We require that organisations outside our company who handle or obtain personal information as service providers to us acknowledge the confidentiality of this information, undertake to respect any individual’s right of privacy and comply with the National Privacy Principles and this Privacy Statement. We also require that these organisations use this information only for our purposes and otherwise follow our reasonable directions with respect to this information.

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          Channel 1 Creative Media does not collect sensitive information such as a person’s racial or ethnic origin, religion, membership of political or trade union movement, sexual preference or activities, criminal record or state of health and medical history.

          Channel 1 Creative Media ensures reasonable steps are in place to make sure that the personal information that it collects, uses or discloses is accurate, complete and up to date and that adequate security exists to protect personal information from misuse and loss, and any unauthorised access, modification, or disclosure.

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          The Privacy Amendment (e Sector) Act 2000 was passed by the Federal Government to control the collection and use of personal information gathered by companies in the private sector. Further information on the Act may be found by visiting www.privacy.gov.au.

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