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The Customer Complaint Pathways

SKU: 150b Category: Tag:
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DVD
Training video supplied on a DVD disc, with trainer support notes PDF .

$295.00

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Video eLearning Licence
Supplied in a self-paced, video based eLearning format (SCORM). Course includes video content and assessment.
From $295.00
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hat-iconAvailable in eLearning (SCORM) format.
Description:

Available in a self-paced, video based eLearning format (SCORM), this Customer Complaints training program includes a selection of these video titles:

  • Asking Open Ended Questions
  • Empathy and Active Listening
  • Paraphrasing and Summarising
  • The Customer Complaint
  • Problem Solving
  • Product Knowledge
  • Receiving the Message
  • Remaining Calm and Composed
  • Resolving Complaints

Diversity among individuals is what makes us unique and brings richness to our experiences and perspectives.  It can however, present challenges in a training environment as no two people learn in the same manner.

It was with this in mind that our creative people developed the Pathways programs -  a cutting-edge training package that combines engaging video content with interactive elements to create a personalised learning experience for every trainee.

Personalised because no 2 training sessions are the same.

The Pathways programs have a unique way of ascertaining each trainee’s understanding of the subject matter. Training is then delivered according to the individuals level of knowledge and those areas where they need improvement.

Say goodbye to one-size-fits-all training methods, and hello to a far more efficient, effective and engaging way of learning.

PATHWAYS by Channel 1.

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    Video Production Melbourne

    Over 30 Years of high quality video production

    DVD Enquiry

    This training video can be supplied on a DVD disc for playback on a DVD player. If there are trainer support notes supplied, these get supplied on a CD.

    To order a DVD copy of this training program, simply fill in and submit the form below, and we’ll be in touch shortly to process your order.

    Please note, there are copyright restrictions with the DVD format, where the video content must not be copied or pulled from the disc. So for online training, we highly recommend our online digital video licence instead, which will provide you with the appropriate format and the flexibility for delivery.

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      The Consultation
      The Script
      Instructional Design
      The Graphics
      Video Production Melbourne

      Over 30 Years of high quality video production

      Video ELearning Licence Enquiry

      With a Video eLearning licence, you’ll receive this training program in a format for easy upload to your learning management system (SCORM, Tin Can API), online training platform, or web server.

      The licence is a “one-off” investment, and is based on the number of staff accessing the course online, and the number of titles purchased.

      Simply enter your details below with some information regarding use of the training package, and we’ll be in touch shortly.

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        Privacy Policy

        Privacy Rights

        Channel 1 Creative Media is legally bound by the Commonwealth Privacy Act 1988 and the National Privacy Principles.

        In order to provide our products and services to you we may need to collect personal information. We will always respect your right to privacy by protecting such personal information.

        Channel 1 Creative Media operates a full service video production house.

        Collection Of Personal Information

        We only collect personal information as necessary to provide our business services to you. Collection of personal information will be fair, lawful and not intrusive. Channel 1 Creative Media may use your personal information to:

        Respond to your product, service or information request Identify products and services that may benefit you Administer, manage and co-ordinate your production Facilitate our legal and compliance obligations Recruit employees and contractors

        Unless you request us not to do so, your personal information may be accessed and used by Channel 1 Creative Media to:

        • Market our products and services to you
        • Develop an understanding of the products and services you may be interested in learning about, or obtaining from us
        • Undertake market research
        • Monitor customer satisfaction
        • Managing our internal operations and administrative functions

        Channel 1 Creative Media may disclose your personal information as necessary: On a confidential basis to third parties when we contract out certain services such as cameramen, production managers, directors, sound & audio crew and other specialist service providers to our industry. We require that organisations outside our company who handle or obtain personal information as service providers to us acknowledge the confidentiality of this information, undertake to respect any individual’s right of privacy and comply with the National Privacy Principles and this Privacy Statement. We also require that these organisations use this information only for our purposes and otherwise follow our reasonable directions with respect to this information.

        Where the law requires us to do so

        If you consent to provision of information to a third party (tely NOT otherwise)

        Channel 1 Creative Media does not collect sensitive information such as a person’s racial or ethnic origin, religion, membership of political or trade union movement, sexual preference or activities, criminal record or state of health and medical history.

        Channel 1 Creative Media ensures reasonable steps are in place to make sure that the personal information that it collects, uses or discloses is accurate, complete and up to date and that adequate security exists to protect personal information from misuse and loss, and any unauthorised access, modification, or disclosure.

        Channel 1 Creative Media will provide access upon request to an individual whose personal information is kept.

        The Privacy Amendment (e Sector) Act 2000 was passed by the Federal Government to control the collection and use of personal information gathered by companies in the private sector. Further information on the Act may be found by visiting www.privacy.gov.au.

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