The Customer Complaint Pathways
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$295.00
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Available in a self-paced, video based eLearning format (SCORM), this Customer Complaints training program includes a selection of these video titles:
- Asking Open Ended Questions
- Empathy and Active Listening
- Paraphrasing and Summarising
- The Customer Complaint
- Problem Solving
- Product Knowledge
- Receiving the Message
- Remaining Calm and Composed
- Resolving Complaints
Diversity among individuals is what makes us unique and brings richness to our experiences and perspectives. It can however, present challenges in a training environment as no two people learn in the same manner.
It was with this in mind that our creative people developed the Pathways programs - a cutting-edge training package that combines engaging video content with interactive elements to create a personalised learning experience for every trainee.
Personalised because no 2 training sessions are the same.
The Pathways programs have a unique way of ascertaining each trainee’s understanding of the subject matter. Training is then delivered according to the individuals level of knowledge and those areas where they need improvement.
Say goodbye to one-size-fits-all training methods, and hello to a far more efficient, effective and engaging way of learning.
PATHWAYS by Channel 1.