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The Customer Complaint Pathways

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A cutting-edge training package that combines engaging video content with interactive elements to create a personalised learning experience for every trainee.

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$295.00

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Video eLearning Licence
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hat-iconAvailable in eLearning (SCORM) format.
Description:

Available in a self-paced, video based eLearning format (SCORM), this Customer Complaints training program includes a selection of these video titles:

  • Asking Open Ended Questions
  • Empathy and Active Listening
  • Paraphrasing and Summarising
  • The Customer Complaint
  • Problem Solving
  • Product Knowledge
  • Receiving the Message
  • Remaining Calm and Composed
  • Resolving Complaints

Diversity among individuals is what makes us unique and brings richness to our experiences and perspectives.  It can however, present challenges in a training environment as no two people learn in the same manner.

It was with this in mind that our creative people developed the Pathways programs -  a cutting-edge training package that combines engaging video content with interactive elements to create a personalised learning experience for every trainee.

Personalised because no 2 training sessions are the same.

The Pathways programs have a unique way of ascertaining each trainee’s understanding of the subject matter. Training is then delivered according to the individuals level of knowledge and those areas where they need improvement.

Say goodbye to one-size-fits-all training methods, and hello to a far more efficient, effective and engaging way of learning.

PATHWAYS by Channel 1.

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    The Consultation
    The Script
    Instructional Design
    The Graphics
    Video Production Melbourne

    Video ELearning Licence Enquiry

    With a Video eLearning licence, you’ll receive this training program in a format for easy upload to your learning management system (SCORM, Tin Can API), online training platform, or web server.

    The licence is a “one-off” investment, and is based on the number of staff accessing the course online, and the number of titles purchased.

    Simply enter your details below with some information regarding use of the training package, and we’ll be in touch shortly.

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      Privacy Policy

      Privacy Rights

      Channel 1 Creative Media is legally bound by the Commonwealth Privacy Act 1988 and the National Privacy Principles.

      In order to provide our products and services to you we may need to collect personal information. We will always respect your right to privacy by protecting such personal information.

      Channel 1 Creative Media operates a full service video production house.

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      Channel 1 Creative Media may disclose your personal information as necessary: On a confidential basis to third parties when we contract out certain services such as cameramen, production managers, directors, sound & audio crew and other specialist service providers to our industry. We require that organisations outside our company who handle or obtain personal information as service providers to us acknowledge the confidentiality of this information, undertake to respect any individual’s right of privacy and comply with the National Privacy Principles and this Privacy Statement. We also require that these organisations use this information only for our purposes and otherwise follow our reasonable directions with respect to this information.

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      The Privacy Amendment (e Sector) Act 2000 was passed by the Federal Government to control the collection and use of personal information gathered by companies in the private sector. Further information on the Act may be found by visiting www.privacy.gov.au.

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