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The Customer Complaint Pathways

SKU: 150b Category: Tag:
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DVD
Training video supplied on a DVD disc, with trainer support notes PDF .

$295.00

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Video eLearning Licence
Supplied in a self-paced, video based eLearning format (SCORM). Course includes video content and assessment.
From $295.00
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hat-iconAvailable in eLearning (SCORM) format.
Description:

Available in a self-paced, video based eLearning format (SCORM), this Customer Complaints training program includes a selection of these video titles:

  • Asking Open Ended Questions
  • Empathy and Active Listening
  • Paraphrasing and Summarising
  • The Customer Complaint
  • Problem Solving
  • Product Knowledge
  • Receiving the Message
  • Remaining Calm and Composed
  • Resolving Complaints

Diversity among individuals is what makes us unique and brings richness to our experiences and perspectives.  It can however, present challenges in a training environment as no two people learn in the same manner.

It was with this in mind that our creative people developed the Pathways programs -  a cutting-edge training package that combines engaging video content with interactive elements to create a personalised learning experience for every trainee.

Personalised because no 2 training sessions are the same.

The Pathways programs have a unique way of ascertaining each trainee’s understanding of the subject matter. Training is then delivered according to the individuals level of knowledge and those areas where they need improvement.

Say goodbye to one-size-fits-all training methods, and hello to a far more efficient, effective and engaging way of learning.

PATHWAYS by Channel 1.

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    The Consultation
    The Script
    Instructional Design
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    Video Production Melbourne

    Over 30 Years of high quality video production

    DVD Enquiry

    This training video can be supplied on a DVD disc for playback on a DVD player. If there are trainer support notes supplied, these get supplied on a CD.

    To order a DVD copy of this training program, simply fill in and submit the form below, and we’ll be in touch shortly to process your order.

    Please note, there are copyright restrictions with the DVD format, where the video content must not be copied or pulled from the disc. So for online training, we highly recommend our online digital video licence instead, which will provide you with the appropriate format and the flexibility for delivery.

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      The Consultation
      The Script
      Instructional Design
      The Graphics
      Video Production Melbourne

      Over 30 Years of high quality video production

      Video ELearning Licence Enquiry

      With a Video eLearning licence, you’ll receive this training program in a format for easy upload to your learning management system (SCORM, Tin Can API), online training platform, or web server.

      The licence is a “one-off” investment, and is based on the number of staff accessing the course online, and the number of titles purchased.

      Simply enter your details below with some information regarding use of the training package, and we’ll be in touch shortly.

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