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The Customer Focused Person

9 Mins
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SKU: 127a Category: Tag:
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DVD
Training video supplied on a DVD disc, with trainer support notes PDF .

$195.00

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Online Video Licence
Training video supplied in digital video format (mp4), with trainer support notes PDF .
From $245.00
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Video eLearning Licence
Supplied in a self-paced, video based eLearning format (SCORM). Course includes video content and assessment.
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Description:

Research, prior to social media, showed that satisfied customers used to tell between 3 to 8 people when they’ve had a great experience with a company.

On the other side, where a customer has had a bad experience, in years gone by, they would tell 10 to 20 people of that bad experience. Those figures could be multiplied many times over now with the advent and ease of social media.

This Customer Focused Person training video is an easy to follow look at the value of each customer interaction you might have on a daily basis.

After watching this video, you should be able to:

  • Identify what it takes to be a customer focused person
  • Recognise the importance of looking after your internal clients as well as your external ones

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    Video Production Melbourne

    Over 30 Years of high quality video production

    DVD Enquiry

    This training video can be supplied on a DVD disc for playback on a DVD player. If there are trainer support notes supplied, these get supplied on a CD.

    To order a DVD copy of this training program, simply fill in and submit the form below, and we’ll be in touch shortly to process your order.

    Please note, there are copyright restrictions with the DVD format, where the video content must not be copied or pulled from the disc. So for online training, we highly recommend our online digital video licence instead, which will provide you with the appropriate format and the flexibility for delivery.

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      The Consultation
      The Script
      Instructional Design
      The Graphics
      Video Production Melbourne

      Over 30 Years of high quality video production

      Online Video Licence Enquiry

      With an online video licence, you will receive the training video in a digital format (eg. mp4) for online application – upload to your organisation’s intranet, LMS or online platform.

      The licence is a “one-off” investment, and is based on the number of staff accessing the content online, and the number of titles purchased.

      Alternatively, we can host the video and supply access via a link (annual streaming licence), where the video will stream directly to your computer, or online platform.

      Simply enter your details below with some information regarding use of the video, and we’ll be in touch shortly.

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        The Consultation
        The Script
        Instructional Design
        The Graphics
        Video Production Melbourne

        Over 30 Years of high quality video production

        Video ELearning Licence Enquiry

        With a Video eLearning licence, you’ll receive this training program in a format for easy upload to your learning management system (SCORM, Tin Can API), online training platform, or web server.

        The licence is a “one-off” investment, and is based on the number of staff accessing the course online, and the number of titles purchased.

        Simply enter your details below with some information regarding use of the training package, and we’ll be in touch shortly.

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