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Safety in Healthcare – Workplace Violence: Aggressive Behaviour

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Training video supplied on a DVD disc, with trainer support notes PDF .

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Description:

Healthcare professionals may encounter various challenges when faced with aggressive or challenging behavior from patients or colleagues.

Such behaviours in a healthcare settings can increase stress, reduce productivity, and harm morale.

This module introduces the LASSIE system as an effective approach to handling such situations, emphasising the importance of active listening, empathy, and problem-solving to de-escalate tension, and maintain a safe and productive working environment.

After watching the video, or completing the self-paced eLearning format, workers will learn:

  • The “LASSIE” system, a simple strategy that lists the verbal and visual messages you should be trying to convey
  • How to slow the aggressor down and ease the situation
  • Techniques to arrive at a mutually beneficial resolution

 

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    This training video can be supplied on a DVD disc for playback on a DVD player. If there are trainer support notes supplied, these get supplied on a CD.

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        With a Video eLearning licence, you’ll receive this training program in a format for easy upload to your learning management system (SCORM, Tin Can API), online training platform, or web server.

        The licence is a “one-off” investment, and is based on the number of staff accessing the course online, and the number of titles purchased.

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