Safety in Healthcare – Workplace Violence: Aggressive Behaviour
Healthcare professionals may encounter various challenges when faced with aggressive or challenging behavior from patients or colleagues.
Such behaviours in a healthcare settings can increase stress, reduce productivity, and harm morale.
This module introduces the LASSIE system as an effective approach to handling such situations, emphasising the importance of active listening, empathy, and problem-solving to de-escalate tension, and maintain a safe and productive working environment.
After watching the video, or completing the self-paced eLearning format, workers will learn:
- The “LASSIE” system, a simple strategy that lists the verbal and visual messages you should be trying to convey
- How to slow the aggressor down and ease the situation
- Techniques to arrive at a mutually beneficial resolution