Mastering Communication Part 1
Introduces three key skills in communication—active listening, paraphrasing and summarising, and asking open-ended questions.
$195.00
Available in eLearning (SCORM) format.Effective communication is essential in both personal and professional settings. It involves not just speaking, but also actively listening, paraphrasing, summarising, and asking the right questions to foster deeper understanding and connection.
This training program introduces three key skills—active listening, paraphrasing and summarising, and asking open-ended questions—that can transform how you communicate.
After watching this training video or completing the self-paced eLearning version, learners should be able to:
- Demonstrate active listening skills
- Use paraphrasing and summarising in conversations to ensure clarity, alignment, and mutual understanding
- Ask questions during discussions that encourage deeper reflection and elicit detailed, thoughtful responses
By mastering these techniques, participants will learn to build stronger relationships, resolve misunderstandings, and engage in more meaningful, productive conversations.
