Many problems in the workplace begin with the miscommunication of messages.
Ineffective listening leads to the reduction of the amount of information received.
Remembering only a percentage of the message is a common contributor to this miscommunication.
Furthermore, how we interpret a particular message can be affected by one's thoughts and feelings.
This communication training video examines the importance of:
- face-to-face communication
- direct instructions
- clarifying information
Viewers are also asked to think about how formal and informal information is past around their workplace.
Comes complete with a comprehensive PowerPoint presentation CD.