Improve Your Customer Service

This training program is an easy to follow look at the value of each customer interaction you might have on a daily basis, and identifies what it takes to be a customer focused person.

An easy to follow guide on the importance of each customer contact.

After watching this video, you will be able to use a step-by-step technique on how to make your customers feel like VIPs when interacting with customers and apply improved communication and listening skills to these interactions.

This training program takes a look at each stage of negotiations between a client and a printing company and where dealings may have fallen down in the end.

After watching the video or completing the eLearning, you should be able to recognise the different stages of the cycle of service in your organisation, and how they can impact on your customer’s overall experience.

Provides learners with several practical suggestions on how to effectively manage that irate caller.

This training program, examines the importance of listening carefully without interrupting, taking good notes, remaining calm and getting to the real problem.