Handling The Irate Caller
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$95.00
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The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood – any blood – but at the same time there is no better feeling, when, at the end of the day:
- You have taken one of these callers
- Calmed them down
- Taken all the information
- Followed through
- Fixed the problem
- Turned that ranting, raving, irrational person, into another happy customer
This training video details some easy to follow steps to enable you to do this every time!