Answering the Phone
4 Mins
All videos can be customised to suit your requirements.
DVD
Training video supplied on a DVD disc, with trainer support notes PDF .
$95.00
Online Video Licence
Training video supplied in digital video format (mp4), with trainer support notes PDF .
From $145.00
Video eLearning Licence
Supplied in a self-paced, video based eLearning format (SCORM). Course includes video content and assessment.
From $295.00
Available in eLearning (SCORM) format.Description:
Today every caller likes to feel they are dealing with a highly skilled and professional organisation.
Whenever you pick up the phone at work, its important to remember that YOU are the organisation.
This training video highlights several important factors to consider when answering the telephone, which will contribute to setting your organisation apart from others.
Viewers will learn the importance of:
- First impressions
- Remaining focussed
- Sitting upright
- Smiling
