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Dealing With Difficult Customers

5 Mins
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SKU: 79k Categories: ,
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Training video supplied on a DVD disc, with trainer support notes PDF .

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Description:

In any sort of customer service role, it is inevitable that there are going to be times when difficult behaviour will be encountered.

In a workplace this can increase stress, lower productivity, damage morale and do great harm to a company's image.

This customer service training video provides viewers with some simple and practical suggestions on how to handle difficult behaviour such as:

  • Taking a deep breath
  • Ignoring personal insults
  • Making the behaviour the focus rather than the person
  • Writing down information

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    This training video can be supplied on a DVD disc for playback on a DVD player. If there are trainer support notes supplied, these get supplied on a CD.

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      With an online video licence, you will receive the training video in a digital format (eg. mp4) for online application – upload to your organisation’s intranet, LMS or online platform.

      The licence is a “one-off” investment, and is based on the number of staff accessing the content online, and the number of titles purchased.

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        Over 30 Years of high quality video production

        Video ELearning Licence Enquiry

        With a Video eLearning licence, you’ll receive this training program in a format for easy upload to your learning management system (SCORM, Tin Can API), online training platform, or web server.

        The licence is a “one-off” investment, and is based on the number of staff accessing the course online, and the number of titles purchased.

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