Dealing With Difficult People Induction
2 Mins
All videos can be customised to suit your requirements.
A great addition to any induction program or as refresher training, this module highlights what to do when confronted with difficult people or behaviour.
DVD
Training video supplied on a DVD disc, with trainer support notes PDF .
$85.00
Online Video Licence
Training video supplied in digital video format (mp4), with trainer support notes PDF .
From $115.00
Video eLearning Licence
Supplied in a self-paced, video based eLearning format (SCORM). Course includes video content and assessment.
From $295.00
Available in eLearning (SCORM) format.Description:
There are some basic rules that will assist you greatly when confronted with difficult behaviour.
An abridged version of The Easy Guide to Dealing With Difficult People that has been especially developed for inclusion in your new worker induction program, as well as refresher training.
This module will provide just that, several basic strategies to help diffuse and handle that difficult or hostile situation.
