The Easy Guide to Dealing with Difficult People
In the workplace, there may be occasions when we are faced with difficult or aggressive behaviour.
This can certainly increase stress, lower productivity and damage morale.
The Easy Guide to Dealing With Difficult People is an extremely easy to follow guide on how to deal effectively when faced with a difficult person.
After taking part in this training program, your workers will be able to:
- Know exactly what to do when a person is ranting and raving
- Apply a simple six step program that is highly effective in dealing with difficult or aggressive behaviour
- Appreciate the importance of listening with your body
- Make the difficult behaviour, not the difficult person their focus
The Easy Guide to Dealing With Difficult People is yet another video in “The Easy Guide to” series. It is available as a 4 minute training video or in an online, self-paced e-Learning module (SCORM compliant).