Dealing With Difficult People Induction
A great addition to any induction program or as refresher training, this module highlights what to do when confronted with difficult people or behaviour.
There are some basic rules that will assist you greatly when confronted with difficult behaviour.
An abridged version of The Easy Guide to Dealing With Difficult People that has been especially developed for inclusion in your new worker induction program, as well as refresher training.
This module will provide just that, several basic strategies to help diffuse and handle that difficult or hostile situation.