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Handling The Irate Caller

5 Mins
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SKU: 121j Categories: , ,
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Training video supplied on a DVD disc, with trainer support notes PDF .

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Training video supplied in digital video format (mp4), with trainer support notes PDF .
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Description:

The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood – any blood – but at the same time there is no better feeling, when, at the end of the day:

  • You have taken one of these callers
  • Calmed them down
  • Taken all the information
  • Followed through
  • Fixed the problem
  • Turned that ranting, raving, irrational person, into another happy customer

This training video details some easy to follow steps to enable you to do this every time!

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    This training video can be supplied on a DVD disc for playback on a DVD player. If there are trainer support notes supplied, these get supplied on a CD.

    To order a DVD copy of this training program, simply fill in and submit the form below, and we’ll be in touch shortly to process your order.

    Please note, there are copyright restrictions with the DVD format, where the video content must not be copied or pulled from the disc. So for online training, we highly recommend our online digital video licence instead, which will provide you with the appropriate format and the flexibility for delivery.

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      Video Production Melbourne

      Over 30 Years of high quality video production

      Online Video Licence Enquiry

      With an online video licence, you will receive the training video in a digital format (eg. mp4) for online application – upload to your organisation’s intranet, LMS or online platform.

      The licence is a “one-off” investment, and is based on the number of staff accessing the content online, and the number of titles purchased.

      Alternatively, we can host the video and supply access via a link (annual streaming licence), where the video will stream directly to your computer, or online platform.

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        Video Production Melbourne

        Over 30 Years of high quality video production

        Video ELearning Licence Enquiry

        With a Video eLearning licence, you’ll receive this training program in a format for easy upload to your learning management system (SCORM, Tin Can API), online training platform, or web server.

        The licence is a “one-off” investment, and is based on the number of staff accessing the course online, and the number of titles purchased.

        Simply enter your details below with some information regarding use of the training package, and we’ll be in touch shortly.

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