Improved Listening Techniques
Listening effectively is not an easy process!
We are not taught to listen at school. Many of us are closed in our thinking and don't want to accept others' ideas.
This communication training video demonstrates how the inability to listen effectively can be detrimental to relationships; both workplace and personal.
Viewers are shown several active listening techniques and how they ultimately enhance the communication process such as:
- respecting personal opinions
- giving unspoken feedback
- making eye contact
- paraphrasing and asking questions to clarify
- not interrupting, blaming or criticising
Comes complete with a comprehensive PowerPoint presentation CD.