Avoiding Jargon and Slang
The use of jargon and slang in the workplace can turn any business relationship into a communication nightmare!
How the message is delivered can greatly affect the clarity of understanding of the receiver.
Speakers and writers assume that the people they are addressing know a great deal more than they actually do. This is one of the biggest barriers to communication.
This communication training video explores the importance of:
- avoiding jargon and technical terms
- asking questions to clarify meanings
- tailoring language for particular target groups
- building rapport and its impact on the communication process
Comes complete with a comprehensive powerpoint presentation CD.