right-site-shape-category
  • Phone-Skills
  • 78h_img2
  • 78f_img2
  • 78i_img3

Phone Skills Series

cd-icon 12 Titles in the series
SKU: 78 Category:

Produced in Australia, this 12 part telephone skills series examines the various components that contribute to effective telephone communication. SCROLL DOWN to view individual titles.

dvd-icon
DVD
Training video supplied on a DVD disc, with trainer support notes PDF .

$995.00

Enquire Now
video-lg-icon
Online Video Licence
Training video supplied in digital video format (mp4), with trainer support notes PDF .
From $1295.00
Enquire Now
dvd-icon
Individual Titles
From $95.00
Enquire Now
hat-iconAvailable in eLearning (SCORM) format.
Description:

In essentially every organisastion, the telephone is the first point of contact with the customer. How well we communicate on the telephone is crucial to the impression we leave with those customers and can ultimately affect whether they wish to do business with us.

Complete with trainer's notes and questionnaires, this training package offers a smorgasbord of ideas for you staff to think about and adapt.

Titles In The Series

Video is loading..
Video is loading..

Would you like to see more?

The Consultation
The Script
Instructional Design
The Graphics
Video Production Melbourne

    Request For Preview

    Submit your details below and we'll send you a link to access a full length preview of this title.

    pop-close
    The Consultation
    The Script
    Instructional Design
    The Graphics
    Video Production Melbourne

    Over 30 Years of high quality video production

    DVD Enquiry

    This training video can be supplied on a DVD disc for playback on a DVD player. If there are trainer support notes supplied, these get supplied on a CD.

    To order a DVD copy of this training program, simply fill in and submit the form below, and we’ll be in touch shortly to process your order.

    Please note, there are copyright restrictions with the DVD format, where the video content must not be copied or pulled from the disc. So for online training, we highly recommend our online digital video licence instead, which will provide you with the appropriate format and the flexibility for delivery.

      Privacy Policy
      pop-close
      The Consultation
      The Script
      Instructional Design
      The Graphics
      Video Production Melbourne

      Over 30 Years of high quality video production

      Online Video Licence Enquiry

      With an online video licence, you will receive the training video in a digital format (eg. mp4) for online application – upload to your organisation’s intranet, LMS or online platform.

      The licence is a “one-off” investment, and is based on the number of staff accessing the content online, and the number of titles purchased.

      Alternatively, we can host the video and supply access via a link (annual streaming licence), where the video will stream directly to your computer, or online platform.

      Simply enter your details below with some information regarding use of the video, and we’ll be in touch shortly.

        Privacy Policy
        pop-close
        The Consultation
        The Script
        Instructional Design
        The Graphics
        Video Production Melbourne

        Over 30 Years of high quality video production

        Individual Titles Enquiry

        This series is made up of individual modules. You can pick and choose which modules suit you best and from that, we can create a tailored package for you.

        Contact us to discuss pricing options for a tailored package.

          Privacy Policy
          pop-close
          Privacy Policy

          Privacy Rights

          Channel 1 Creative Media is legally bound by the Commonwealth Privacy Act 1988 and the National Privacy Principles.

          In order to provide our products and services to you we may need to collect personal information. We will always respect your right to privacy by protecting such personal information.

          Channel 1 Creative Media operates a full service video production house.

          Collection Of Personal Information

          We only collect personal information as necessary to provide our business services to you. Collection of personal information will be fair, lawful and not intrusive. Channel 1 Creative Media may use your personal information to:

          Respond to your product, service or information request Identify products and services that may benefit you Administer, manage and co-ordinate your production Facilitate our legal and compliance obligations Recruit employees and contractors

          Unless you request us not to do so, your personal information may be accessed and used by Channel 1 Creative Media to:

          • Market our products and services to you
          • Develop an understanding of the products and services you may be interested in learning about, or obtaining from us
          • Undertake market research
          • Monitor customer satisfaction
          • Managing our internal operations and administrative functions

          Channel 1 Creative Media may disclose your personal information as necessary: On a confidential basis to third parties when we contract out certain services such as cameramen, production managers, directors, sound & audio crew and other specialist service providers to our industry. We require that organisations outside our company who handle or obtain personal information as service providers to us acknowledge the confidentiality of this information, undertake to respect any individual’s right of privacy and comply with the National Privacy Principles and this Privacy Statement. We also require that these organisations use this information only for our purposes and otherwise follow our reasonable directions with respect to this information.

          Where the law requires us to do so

          If you consent to provision of information to a third party (tely NOT otherwise)

          Channel 1 Creative Media does not collect sensitive information such as a person’s racial or ethnic origin, religion, membership of political or trade union movement, sexual preference or activities, criminal record or state of health and medical history.

          Channel 1 Creative Media ensures reasonable steps are in place to make sure that the personal information that it collects, uses or discloses is accurate, complete and up to date and that adequate security exists to protect personal information from misuse and loss, and any unauthorised access, modification, or disclosure.

          Channel 1 Creative Media will provide access upon request to an individual whose personal information is kept.

          The Privacy Amendment (e Sector) Act 2000 was passed by the Federal Government to control the collection and use of personal information gathered by companies in the private sector. Further information on the Act may be found by visiting www.privacy.gov.au.

          pop-close