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Transferring Calls

3 Mins
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SKU: 78l Categories: ,
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DVD
Training video supplied on a DVD disc, with trainer support notes PDF .

$95.00

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Training video supplied in digital video format (mp4), with trainer support notes PDF .
From $145.00
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Supplied in a self-paced, video based eLearning format (SCORM). Course includes video content and assessment.
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Description:

In some instances, as a customer on the telephone, being transferred can be an extremely stressful event.

Particularly if an unsuccessful transfer or two had already been experienced.

The ability to effectively transfer calls within your organisation can impact greatly on the impression that your company leaves with that customer.

In this training video, viewers will learn several handy techniques to help ensure an effective call transfer takes place, with not only the person transferring the call, but also for the co-worker receiving the transfer

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    DVD Enquiry

    This training video can be supplied on a DVD disc for playback on a DVD player. If there are trainer support notes supplied, these get supplied on a CD.

    To order a DVD copy of this training program, simply fill in and submit the form below, and we’ll be in touch shortly to process your order.

    Please note, there are copyright restrictions with the DVD format, where the video content must not be copied or pulled from the disc. So for online training, we highly recommend our online digital video licence instead, which will provide you with the appropriate format and the flexibility for delivery.

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      The Consultation
      The Script
      Instructional Design
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      Video Production Melbourne

      Over 30 Years of high quality video production

      Online Video Licence Enquiry

      With an online video licence, you will receive the training video in a digital format (eg. mp4) for online application – upload to your organisation’s intranet, LMS or online platform.

      The licence is a “one-off” investment, and is based on the number of staff accessing the content online, and the number of titles purchased.

      Alternatively, we can host the video and supply access via a link (annual streaming licence), where the video will stream directly to your computer, or online platform.

      Simply enter your details below with some information regarding use of the video, and we’ll be in touch shortly.

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        The Consultation
        The Script
        Instructional Design
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        Video Production Melbourne

        Over 30 Years of high quality video production

        Video ELearning Licence Enquiry

        With a Video eLearning licence, you’ll receive this training program in a format for easy upload to your learning management system (SCORM, Tin Can API), online training platform, or web server.

        The licence is a “one-off” investment, and is based on the number of staff accessing the course online, and the number of titles purchased.

        Simply enter your details below with some information regarding use of the training package, and we’ll be in touch shortly.

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