Transferring Calls
3 Mins
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DVD
Training video supplied on a DVD disc, with trainer support notes PDF .
$95.00
Online Video Licence
Training video supplied in digital video format (mp4), with trainer support notes PDF .
From $145.00
Video eLearning Licence
Supplied in a self-paced, video based eLearning format (SCORM). Course includes video content and assessment.
From $295.00
Available in eLearning (SCORM) format.Description:
In some instances, as a customer on the telephone, being transferred can be an extremely stressful event.
Particularly if an unsuccessful transfer or two had already been experienced.
The ability to effectively transfer calls within your organisation can impact greatly on the impression that your company leaves with that customer.
In this training video, viewers will learn several handy techniques to help ensure an effective call transfer takes place, with not only the person transferring the call, but also for the co-worker receiving the transfer
