Dealing With Aggressive Behaviour Retail
In a retail environment, it is certain that there are going to be times when aggressive behaviour will be encountered.
In a workplace this can increase stress, lower productivity, damage morale and do great harm to a company's image.
With the aid of a scenario, this training video examines the "LASSIE" system, and provides viewers with six simple and easy to follow steps for defusing anger and aggression.
Learning outcomes for this video include:
- The importance of listening
- How to slow the aggressor down and ease the situation
- How to work with them to arrive at a mutually beneficial resolution.
There are times at work when we all are subjected to difficult or aggressive behaviour. This video will arm your office workers with the skills required to deal effectively and efficiently with these situations.