Dealing With Aggressive Behaviour
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$95.00
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In any customer service role, it is inevitable that there are going to be times when aggressive behaviour will be encountered.
In a workplace this can increase stress, lower productivity, damage morale and do great harm to a company's image.
With the aid of a scenario, this training video examines the "LASSIE" system, and provides viewers with six simple and practical steps for defusing anger and aggression.