Dealing With Difficult Behaviour Outdoor Worker
3 Mins
All videos can be customised to suit your requirements.
Available in training video or eLearning format, this program aimed at outdoor workers provides several strategies for dealing with difficult behaviour.
DVD
Training video supplied on a DVD disc, with trainer support notes PDF .
$59.00
Online Video Licence
Training video supplied in digital video format (mp4), with trainer support notes PDF .
From $95.00
Video eLearning Licence
Supplied in a self-paced, video based eLearning format (SCORM). Course includes video content and assessment.
From $295.00
Available in eLearning (SCORM) format.Description:
Difficult behaviour in the workplace can increase stress and absenteeism, lower productivity, damage morale and do great harm to your organisation’s image.
This video teaches:
- To focus on the difficult behaviour, not the person
- How to respond, not react
- Listening skills
- Constructive problem-solving
- How to face conflict rather than avoid
