Dealing With Difficult Behaviour Outdoor Worker
Available in training video or eLearning format, this program aimed at outdoor workers provides several strategies for dealing with difficult behaviour.
Difficult behaviour in the workplace can increase stress and absenteeism, lower productivity, damage morale and do great harm to your organisation’s image.
This video teaches:
- To focus on the difficult behaviour, not the person
- How to respond, not react
- Listening skills
- Constructive problem-solving
- How to face conflict rather than avoid