Listening With Empathy
8 Mins
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DVD
Training video supplied on a DVD disc, with trainer support notes PDF .
$295.00
Online Video Licence
Training video supplied in digital video format (mp4), with trainer support notes PDF .
From $345.00
Video eLearning Licence
Supplied in a self-paced, video based eLearning format (SCORM). Course includes video content and assessment.
From $495.00
Available in eLearning (SCORM) format.Description:
Listening is an active process. We choose to listen!
Listening with empathy is listening until you can understand what the other person is saying and the meaning and emotion behind their words.
In this communication video, viewers are made aware of the importance of listening with empathy and how it impacts on the communication process.
Important characteristics of effective listening are explored such as:
- body language
- showing empathy and understanding
- providing support
- clarifying by asking questions and paraphrasing
Comes complete with a comprehensive PowerPoint presentation CD.
