Taking Messages and Transferring Calls
Because you are not seen by the other person at the end of a telephone line, you are judged - and importantly your employer is judged by your telephone manners.
Good etiquette when transferring calls and taking messages is incredibly important for staff at all levels.
This phone techniques training video features:
- Must know information from a telephone call.
- On-hold procedure.
- Transferring information for both the caller & end receiver
- Leaving a positive impression is also focussed on in this phone techniques training video.