Dealing With Difficult Customers
In any sort of customer service role, it is inevitable that there are going to be times when difficult behaviour will be encountered.
In a workplace this can increase stress, lower productivity, damage morale and do great harm to a company's image.
This customer service training video provides viewers with some simple and practical suggestions on how to handle difficult behaviour such as:
- Taking a deep breath
- Ignoring personal insults
- Making the behaviour the focus rather than the person
- Writing down information