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Safety in Healthcare – The Irate Caller

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Training video supplied on a DVD disc, with trainer support notes PDF .

$95.00

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Training video supplied in digital video format (mp4), with trainer support notes PDF .
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Supplied in a self-paced, video based eLearning format (SCORM). Course includes video content and assessment.
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Description:

Handling emotionally charged irate callers, particularly family members seeking resolution, can be challenging for any healthcare worker.

On the other hand, successfully calming down and assisting these callers can be rewarding.

This video based training program outlines a step-by-step approach to managing such situations, involving active listening, paraphrasing, remaining calm, empathising, devising a plan of action, and using positive language to enhance the caller's experience.

After watching the video, or completing the self-paced eLearning format, workers will learn:

  • The importance of effectively managing emotionally charged callers in a professional context
  • A step-by-step approach to handling irate callers, including active listening, paraphrasing, and remaining calm
  • How to utilise positive language to enhance communication and improve the overall caller experience

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    This training video can be supplied on a DVD disc for playback on a DVD player. If there are trainer support notes supplied, these get supplied on a CD.

    To order a DVD copy of this training program, simply fill in and submit the form below, and we’ll be in touch shortly to process your order.

    Please note, there are copyright restrictions with the DVD format, where the video content must not be copied or pulled from the disc. So for online training, we highly recommend our online digital video licence instead, which will provide you with the appropriate format and the flexibility for delivery.

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      With an online video licence, you will receive the training video in a digital format (eg. mp4) for online application – upload to your organisation’s intranet, LMS or online platform.

      The licence is a “one-off” investment, and is based on the number of staff accessing the content online, and the number of titles purchased.

      Alternatively, we can host the video and supply access via a link (annual streaming licence), where the video will stream directly to your computer, or online platform.

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        Over 30 Years of high quality video production

        Video ELearning Licence Enquiry

        With a Video eLearning licence, you’ll receive this training program in a format for easy upload to your learning management system (SCORM, Tin Can API), online training platform, or web server.

        The licence is a “one-off” investment, and is based on the number of staff accessing the course online, and the number of titles purchased.

        Simply enter your details below with some information regarding use of the training package, and we’ll be in touch shortly.

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