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Handling Objections

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Training video supplied on a DVD disc, with trainer support notes PDF .

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Training video supplied in digital video format (mp4), with trainer support notes PDF .
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Description:

No matter what is being sold, essentially every sales process will have some form of customer objection.

The key to handling those objections is how you react to them. This training video arms the viewer with various techniques on how to handle objections successfully and how to convert them into sales.

It shows the same objection given to three different salespeople and highlights the importance of knowing how to react to these situations.

Viewers will also learn the importance of:

  • Questioning the objection
  • Paraphrasing the objection
  • Fully understanding the nature of objection

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    This training video can be supplied on a DVD disc for playback on a DVD player. If there are trainer support notes supplied, these get supplied on a CD.

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        With a Video eLearning licence, you’ll receive this training program in a format for easy upload to your learning management system (SCORM, Tin Can API), online training platform, or web server.

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