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Maximising the Telephone

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Training video supplied on a DVD disc, with trainer support notes PDF .

$95.00

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Training video supplied in digital video format (mp4), with trainer support notes PDF .
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Description:

In today's day and age, every caller likes to feel that they are dealing with a highly skilled and professional organisation.

Whenever you pick up the telephone at work, YOU are the organisation!

This retail training video discusses with viewers the various key factors that contribute to effective communication over the telephone, including:

  • Speaking clearly and distinctly
  • Clarity, tone and warmth of voice
  • Listening carefully and intently
  • Ability to adjust communication style to match caller
  • Appropriate volume

They say you only get one chance to make a great first impression. The telephone call is often the conveyor of the first impression of your business. Maximise those first impressions of with this easy to understand, effective training video

 

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    DVD Enquiry

    This training video can be supplied on a DVD disc for playback on a DVD player. If there are trainer support notes supplied, these get supplied on a CD.

    To order a DVD copy of this training program, simply fill in and submit the form below, and we’ll be in touch shortly to process your order.

    Please note, there are copyright restrictions with the DVD format, where the video content must not be copied or pulled from the disc. So for online training, we highly recommend our online digital video licence instead, which will provide you with the appropriate format and the flexibility for delivery.

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      Over 30 Years of high quality video production

      Online Video Licence Enquiry

      With an online video licence, you will receive the training video in a digital format (eg. mp4) for online application – upload to your organisation’s intranet, LMS or online platform.

      The licence is a “one-off” investment, and is based on the number of staff accessing the content online, and the number of titles purchased.

      Alternatively, we can host the video and supply access via a link (annual streaming licence), where the video will stream directly to your computer, or online platform.

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        Over 30 Years of high quality video production

        Video ELearning Licence Enquiry

        With a Video eLearning licence, you’ll receive this training program in a format for easy upload to your learning management system (SCORM, Tin Can API), online training platform, or web server.

        The licence is a “one-off” investment, and is based on the number of staff accessing the course online, and the number of titles purchased.

        Simply enter your details below with some information regarding use of the training package, and we’ll be in touch shortly.

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