Maximising the Telephone

Name: Maximising the Telephone
SKU: 77w
Price: 95.00 AUD
Availability: InStock

Duration:3 Mins

All videos can be customised to suit your requirements.

SKU: 77w Categories: Customer Service, Retail, Telephone Skills

$95.00

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Available in eLearning (SCORM) format.

Description:

In today's day and age, every caller likes to feel that they are dealing with a highly skilled and professional organisation.

Whenever you pick up the telephone at work, YOU are the organisation!

This retail training video discusses with viewers the various key factors that contribute to effective communication over the telephone, including:

Speaking clearly and distinctly
Clarity, tone and warmth of voice
Listening carefully and intently
Ability to adjust communication style to match caller
Appropriate volume

They say you only get one chance to make a great first impression. The telephone call is often the conveyor of the first impression of your business. Maximise those first impressions of with this easy to understand, effective training video

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Maximising the Telephone

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Privacy Rights

Collection Of Personal Information