1–12 of 39 results
-
Customer Service Pathways
-
Customer Service Pathways Series
5 Titles in the series
-
Dealing With Aggressive Behaviour – Customer Service
-
Dealing With Difficult Customers
-
Emotional Intelligence Pathways
-
That Person in the Mirror Pathways
-
The Customer Complaint Pathways
-
Working With Others Pathways
-
Exceptional Customer Service Series
10 Titles in the series
-
Answering the Phone
-
Caring For The Customer
-
Caring for the Customer Retail
Customer Service Training Videos
The most important individual in any business is the customer. Without the customer, there is no need for sales staff, customer service people, support people or management and even the managing director.
Without the customer, there is simply no business. In fact your customers, between them, have complete control over how many products, services or ideas your organisation will turn over this year.
Today, it’s more important than ever to give memorable customer service.
Call Centre Customer Service Training Videos
Our training modules for call centre customer service operators emphasise active listening, efficiency and articulating pitches successfully. Phone manner is vital when talking to customers on the phone, and we provide a range of strategies in our videos to assist in effective communication. These strategies include:
- Tips for staying focussed
- Asking questions politely and helpfully
- Making a good first impression
- Ergonomic and wellness advice
- Building rapport with the person on the receiver
Managing Difficult Or Disgruntled Customers With The Help Of Our Customer Service Training Videos
Navigating angry or upset customers requires patience, empathy and a high level of professionalism. Our customer service training videos explore a range of hypothetical situations employees may find themselves in with disgruntled customers. From there, we provide tips, advice and strategies for diffusing tension or anger and finding an appropriate solution while maintaining professionalism.
Memorable Customer Service
What sets channel 1’s customer service training videos apart is that we go beyond the usual stock standard service advice. The three-part video series on memorable customer service will teach your team how to excel in customer service settings and create repeat customers for your business.
To learn more about our library of training videos or production services, contact channel 1 today. We have training and promotional solutions for all budgets.