The Importance of Qualifying
3 Mins
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DVD
Training video supplied on a DVD disc, with trainer support notes PDF .
$95.00
Online Video Licence
Training video supplied in digital video format (mp4), with trainer support notes PDF .
From $145.00
Video eLearning Licence
Supplied in a self-paced, video based eLearning format (SCORM). Course includes video content and assessment.
From $295.00
Available in eLearning (SCORM) format.Description:
Qualifying and identifying the customer's needs are essential components in the sales process, and can lead to a more successful outcome.
In this training video, viewers are shown a scenario demonstrating how a sale can go horribly wrong when a salesperson fails to properly identify a customer's needs.
Viewers will learn the importance of:
- Positive first impressions
- Well-structured questions
- Preparation and a
- Positive attitude
An improved qualification is a great way to build rapport with the customer and can definitely lead to higher sales levels for your organisation.
