Dealing With Difficult Behaviour

Duration:15 Mins

All videos can be customised to suit your requirements.

SKU: 43a Category: Conflict Resolution

$149.00

Enquire Now

From $195.00

Enquire Now

Available in eLearning (SCORM) format.

Description:

Difficult behaviour in the workplace can increase stress and absenteeism, lower productivity, damage morale and do great harm to your company's image.

In this video a presenter takes you through 2 different dramatised scenarios featuring difficult behaviour.

Interactive pause breaks encourages group discussion about the ways viewers could handle the situation in a more effective and productive manner.

In this Dealing With Difficult Behaviour Training video:

Focus on the difficult behaviour, not the person who is being difficult.
How to choose the appropriate response to that behaviour.
Respond, not react.
Listening skills.
Problem solve constructively.
How to face conflict rather than avoid it.
How to reduce the stress associated with confrontation and conflict.

Privacy Rights

Channel 1 Creative Media is legally bound by the Commonwealth Privacy Act 1988 and the National Privacy Principles.

In order to provide our products and services to you we may need to collect personal information. We will always respect your right to privacy by protecting such personal information.

Channel 1 Creative Media operates a full service video production house.

Collection Of Personal Information

We only collect personal information as necessary to provide our business services to you. Collection of personal information will be fair, lawful and not intrusive. Channel 1 Creative Media may use your personal information to:

Respond to your product, service or information request Identify products and services that may benefit you Administer, manage and co-ordinate your production Facilitate our legal and compliance obligations Recruit employees and contractors

Unless you request us not to do so, your personal information may be accessed and used by Channel 1 Creative Media to:

Market our products and services to you

Develop an understanding of the products and services you may be interested in learning about, or obtaining from us

Undertake market research

Monitor customer satisfaction

Managing our internal operations and administrative functions

Channel 1 Creative Media may disclose your personal information as necessary: On a confidential basis to third parties when we contract out certain services such as cameramen, production managers, directors, sound & audio crew and other specialist service providers to our industry. We require that organisations outside our company who handle or obtain personal information as service providers to us acknowledge the confidentiality of this information, undertake to respect any individual’s right of privacy and comply with the National Privacy Principles and this Privacy Statement. We also require that these organisations use this information only for our purposes and otherwise follow our reasonable directions with respect to this information.

Where the law requires us to do so

If you consent to provision of information to a third party (tely NOT otherwise)

Channel 1 Creative Media does not collect sensitive information such as a person’s racial or ethnic origin, religion, membership of political or trade union movement, sexual preference or activities, criminal record or state of health and medical history.

Channel 1 Creative Media ensures reasonable steps are in place to make sure that the personal information that it collects, uses or discloses is accurate, complete and up to date and that adequate security exists to protect personal information from misuse and loss, and any unauthorised access, modification, or disclosure.

Channel 1 Creative Media will provide access upon request to an individual whose personal information is kept.

The Privacy Amendment (e Sector) Act 2000 was passed by the Federal Government to control the collection and use of personal information gathered by companies in the private sector. Further information on the Act may be found by visiting www.privacy.gov.au.

Dealing With Difficult Behaviour

Related products

Dealing With Difficult Behaviour Outdoor Worker

The Easy Guide to Dealing with Difficult People

Dealing With Difficult Customers

Conflict Resolution

Handling The Irate Caller

Dealing With Difficult Behaviour Office

Dealing With Aggressive Behaviour – Customer Service

Dealing With Aggressive Behaviour

Would you like to see more?

Privacy Rights

Collection Of Personal Information