Dealing With Difficult Behaviour

Difficult behaviour in the workplace can increase stress and absenteeism, lower productivity, damage morale and do great harm to your company's image.

In this video a presenter takes you through 2 different dramatised scenarios featuring difficult behaviour.

Interactive pause breaks encourages group discussion about the ways viewers could handle the situation in a more effective and productive manner.

In this Dealing With Difficult Behaviour Training video:

• Focus on the difficult behaviour, not the person who is being difficult.
• How to choose the appropriate response to that behaviour.
• Respond, not react.
• Listening skills.
• Problem solve constructively.
• How to face conflict rather than avoid it.
• How to reduce the stress associated with confrontation and conflict.