all 10 results
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Conflict Resolution
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Dealing With Aggressive Behaviour
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Dealing With Aggressive Behaviour – Customer Service
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Dealing With Difficult Behaviour
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Dealing With Difficult Behaviour Office
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Dealing With Difficult Behaviour Outdoor Worker
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Dealing With Difficult Customers
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Dealing With Difficult People Induction
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Handling The Irate Caller
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The Easy Guide to Dealing with Difficult People
Conflict is something we have all experienced. It can arise in any setting, at work, in contractual relationships, and at home. It can trigger strong emotions and can lead to hurt feelings, distress and anxiety.
It can bring about personal dislike, loss of focus and drive a stake through teamwork, communication and harmony.
However, conflict dealt with correctly can create vastly improved outcomes for all concerned.
We have produced a selection of video based training programs not only dealing with conflict resolution, but also handling aggressive and difficult behaviour. These are to assist managers and workers with essential skills to reduce conflict and minimise its costs.
It’s a pathway to maintaining a healthy, productive, and harmonious workplace equipping managers with the ability to understand the causes of conflict, and the knowledge to resolve conflict in the workplace as well as home.
The benefit of conflict resolution training
Conflict resolution skills can aid in effective communication reducing the likelihood of misunderstandings amongst team members.
It also assists in the resolution of issues before they are given the chance to escalate
By empowering employees and managers with the tools to manage conflicts effectively, organisations can improve communication, teamwork, and overall performance, while also mitigating legal risks and promoting a culture of continuous improvement.
Our conflict resolution training program has been totally produced in Australia by our passionate and dedicated team of script writers, directors, producers, cast, and crew with simplicity of message and high level of trainee engagement at the forefront of their collective minds.